Introduction
At UHealth, we respect your privacy and are committed to protecting the confidentiality, security, and responsible use of personal information.
UHealth is a healthcare technology company developing a connected healthcare ecosystem designed to improve access to healthcare services through innovation and digital solutions.
UHealth is currently in the pilot and prototype demonstration phase and has not yet launched commercially to the public. During this phase, we are focused on developing, testing, and improving our platform while establishing responsible privacy and security practices that support our future operations.
This Privacy Policy explains how UHealth intends to manage and protect personal information as our platform develops.
Our Commitment to Privacy
Healthcare information is highly sensitive, and protecting personal information is one of our highest priorities.
UHealth is committed to:
- Respecting user privacy
- Protecting confidential information
- Applying responsible data management practices
- Building secure healthcare technology solutions
- Maintaining transparency regarding how information is handled
Privacy and security are fundamental principles in the design and development of the UHealth ecosystem.
Information We May Collect
During different stages of development and future operation, UHealth may collect information necessary to provide and improve healthcare-related services.
This may include:
Personal Information
Examples may include:
- Name
- Contact details
- Basic identification information
Healthcare-Related Information
Where applicable and with appropriate consent, information may include:
- Healthcare preferences
- Medical-related information provided by users
- Healthcare service requirements
Technical Information
This may include:
- Device information
- Application usage information
- Technical performance data
During the current pilot and prototype phase, any information collected will be limited to what is necessary for testing, demonstration, development, and improvement purposes.
How We Use Information
UHealth may use information to:
- Develop and improve our platform
- Test user experiences and functionality
- Improve healthcare technology solutions
- Understand user needs
- Enhance security and reliability
- Prepare for future service delivery
UHealth will not use personal information for purposes unrelated to its intended purpose without appropriate consent or legal basis.
Healthcare Information Protection
UHealth recognises the importance of protecting health-related information.
We are committed to developing systems and processes designed to ensure that healthcare information is:
- Handled responsibly
- Accessed only by authorised parties where appropriate
- Protected through appropriate security measures
- Used only for legitimate purposes
Data Security
UHealth is committed to implementing appropriate technical and organisational safeguards to protect information from:
- Unauthorised access
- Loss
- Misuse
- Unlawful disclosure
- Unauthorised alteration
As UHealth progresses towards commercial launch, security measures and processes will continue to be strengthened and reviewed.
Data Privacy and South African Regulations
UHealth is committed to operating responsibly and aligning its privacy practices with applicable data protection requirements, including the principles established under South Africa’s Protection of Personal Information Act (POPIA).
Before commercial launch, UHealth will continue reviewing and strengthening its privacy framework to ensure appropriate protection of personal information.
Sharing of Information
UHealth does not intend to sell personal information.
Information may only be shared where appropriate and necessary, including:
- With authorised healthcare partners
- With service providers supporting our operations
- Where required by law
- With user consent
Any future data-sharing practices will be communicated transparently.
User Rights
Users may have rights relating to their personal information, including:
- Requesting access to personal information
- Requesting correction of inaccurate information
- Requesting deletion where applicable
- Asking questions about how information is handled
Additional user rights and processes will be communicated as UHealth moves towards commercial availability.
Children’s Privacy
UHealth is committed to protecting children’s personal information.
Where services involve children, appropriate consent requirements and safeguards will be implemented in accordance with applicable laws and regulations.
Cookies and Technology Tracking
As UHealth develops its digital platform, certain technologies may be used to improve functionality, security, and user experience.
Details regarding cookies and similar technologies will be provided when applicable services become publicly available.
Pilot and Prototype Phase Notice
UHealth is currently operating in a pilot and prototype demonstration phase.
During this stage:
- The platform is not yet commercially available.
- Certain features may be under development.
- Data collection and testing activities may be limited.
- Privacy practices will continue to evolve as the platform progresses towards launch.
Updates to This Privacy Policy
UHealth may update this Privacy Policy as our platform develops, regulations change, or new services are introduced.
Any significant updates will be communicated through appropriate channels.
Contact Us
If you have questions regarding this Privacy Policy or UHealth’s approach to privacy, please contact us.
Building Trust Through Responsible Innovation
At UHealth, we believe innovation and privacy must develop together.
As we build the future of connected healthcare, protecting personal information and maintaining user trust will remain at the centre of everything we do.